Return An Item
What is your returns policy?
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense at a later date. If the goods ordered are not what you receive then please advise us by email on the day of delivery [email protected] we will happy to replacement or refund as you want.
At Kilt and More we want you to be happy with your purchase. If for any reason you’re not totally satisfied you can return your goods within 14 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14 day period. You will be responsible for the cost of returning the item. For returns where the item is unwanted, Kilt and More will deduct the cost of the initial delivery to the customer from the refunded amount.
Returns are on condition that the products are returned in their original packaging, in perfect condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
- Made to order
- Special order
It is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly size your order or be responsible for any consequences of mis-fitting our products. We strongly recommend that before order see measurements instructions.
What happens if my order is damaged on arrival? In the rare event that your order arrives in a damaged condition please contact us by email at [email protected] within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not taken then we will not be able to investigate the issue.
Once Kilt and More has received the returned item we will refund or replacement you next 48 hours.
Faulty on arrival? Faults are where the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)
Should your product be found to be faulty please email us at [email protected] with a description of the fault and some photos. Please note that without these details we will not be able to investigate the issue.
How do I return goods? email us at [email protected] One of our customer service team will assist you with your return.
Kilt and More will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a returns number. We will not accept returns unless we have first been notified and have issued a returns number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging.
Returns are on condition that the products are returned in perfect condition and returned in original packaging with all contents, screws, instructions, etc included. that do not meet these conditions will not be refunded. Please return your item with care, to ensure the product reaches us without damage.
How long do refunds take? Refunds will be processed within 2 working days of receipt of the item. Kilt and More will notify you by email when this process has been completed. Typically, you will see the funds in your account with 1 to 2 working days post notification of the refund process being completed.
Still have questions? Feel free to reach out to the team at [email protected]